Shipping - New Zealand

  • Hello Cyril are speedy. You'll be sent your parcel the same or following day depending on garment location and time ordered. (Monday to Friday only)
  • We use an express overnight service via NZPOST
  • We cannot guarantee delivery times but these are normally 1-2 working days from dispatch.
  • Once dispatched, you will receive a shipping notification with a tracking number for your order (please check your junk).
  • We use couriers which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfillment of your order. You can request no signature required at your own risk. Please put specific instructions in the comments at checkout i.e Please leave behind the pot plant on the porch
  • If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.

NZ Shipping is FREE on all orders over $100. We charge a delivery fee of $7 if your order is below $100. 

Shipping - Australia

  • We cannot guarantee delivery times but these are normally 2-5 working days from dispatch to Australia.
  • We use DHL Express, on a 2 day service (+1 for rural)
  • This service is traceable via https://www.dhl.co.nz/en/express/tracking.html
  • Once dispatched, you will receive a shipping notification with a tracking number for your order.
  • Sorry we no longer deliver to anywhere else other than New Zealand and Australia

Australian Shipping is FREE on all orders over $300. For orders below this we charge a delivery fee of $20 NZD.

Please note all Australian orders have a minimum spend of $50 NZD.

CLICK & COLLECT

You have the flexibility of ordering online from the comfort of your home and the convenience of being able to pick up in store for no charge. Simply choose CLICK & COLLECT at checkout.

  • Your order will be ready for collection by 4pm the same or following working day (Monday to Friday) depending on garment location. Please email hi@hellocyril.co.nz for a more accurate estimation if needed.
  • We will notify you via email when your order is ready for collection (please check your junk)

Taxes and duties

  • We charge in New Zealand dollars for all orders as per advertised amount, shown on the online store at the time of purchase.
  • For all Australian orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country.
  • All International deliveries are made 'delivery duties unpaid' (ddu). As the recipient, you are liable for all levies charged by the destination country you are shipping to, payment of these levies may be necessary to release your order from customs on arrival.

Payment & Security

We ensure your online purchases are secure. The payment process is protected by SSL (Secure Socket Layer) and your payment details are encrypted.

  • We accept Visa, Mastercard and Afterpay
  • We use Windcave for payments, no credit card details are stored on our data system.
  • See the Privacy Policy from Windcave here
  • All prices on the website are in $NZD and include GST
  • All Australian transactions are processed in $NZD